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BU Operations Manager : Soyo (#1.497.242.739) 

Oferta de emprego em/no Soyo (Zaire), Angola

Req ID: : Posted 05/28/2019 : Ocean Operational Key Account (OF: 17)
Job Function: Ocean Freight
Full:Time/Part:Time: Full:time
Contract Type: Permanent
Job Level: Professional
Sub:department: Operations Manager : Soyo

Office Location: Soyo, Angola

Travel Required: No

Start Date: 03rd June 2019

The Panalpina Group is one of the worlds leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor: made end:to:end solutions for eleven core industries. Drawing on in: depth industry know:how and customized IT systems, Panalpina manages the needs of its customers supply chains, no matter how demanding they might be. Energy and Project Solutions is a specialized service for the energy and capital projects sector.

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards : wherever and whenever.

We are looking to hire a: ANGOLA : BU Operations Manager : SOYO


* Achieve maximum client satisfaction. Lead the assigned teams in a way that ensures operational excellence and high productivity. Managea favorable commercial relationship with the assigned account that will promote customer satisfaction, business growth and profitability. Lead and supervise an operation team in Customer Service, Document Processing Export and Import and Customs Clearance Import by following corporate guidelines and implementing strategic managerial skills.

* Ensure that the service provided to customers is at the highest standard and in accordance to corporate guidelines.

* Lead the assigned teams in a way that ensures operational excellence and high productivity;

* Focus on the customs process and its brokers in order to avoid backlog;

* Provide technical support to the cells and keep an overview of the progress of the work of each operational cell;

* Supervise and assist the work of the operational cells, especially with focus on the following issues:

* billing procedure;

* control of shipping run;

* file checking and closing;

* File CGP;

* Control and avoid backlog;

* Handle customers' inquiries, complaints and claims follow up and coordinate with departments concerned on related issues;

* Focus on handling operations administration and back office paperwork;

* Monitoring of the "work in progress" (WIP) within the branch;

* Handling and controlling the customs clearance broker and hiher activities;

* Coordinate work and responsibilities with Shipping, Logistics, Relocation and BU Managers;

* Identify gaps, suggest solutions and innovations;

* Report and manage irregularities, initiate corrective and preventive actions;

* Keep abreast of current and new contractstariffs;

* Ensure correct implementation of all processes and procedures;

* Keep abreast of Panalpina services and new developments;

* Participate actively in improving the quality of Panalpina operations and services;

* Ensure compliance with Panalpina corporate compliance policy;

* Carry out other related tasks as required by Management;

* Approval of expenses according to signing powers table;

* Ensure customers are regularly informed of progress in responding to their requirements;

* Develop and implement improvements to the way the organization works with customers;

* Plan the logistics operations to ensure that the supply chain continues to function effectively;

* Define, optimize and implement Area Standards (processes and structure) in line with Area Guidelines and Standards;

* Manage and lead Operations teams by defining clear roles and responsibilities;

* Monitor performance: Productivity; quality of service; data; subco

Descrição da Oferta


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